RateGain Travel Technologies Limited, a global provider of AI-powered SaaS solutions for the travel and hospitality sector, has appointed Amarpreet Singh as its Chief Customer Officer. In his new role, Singh will lead RateGain’s global customer organization, focusing on building a tech-augmented delivery model to ensure faster onboarding, seamless implementation, and continuous value realization across the company’s platforms.

With over 20 years of experience, Singh has held senior positions at Cvent, WNS, Gwynniebee, Sitel, and HCL, leading global teams and driving automation-led initiatives. At Cvent, he successfully managed worldwide support, services, and implementation, delivering strong results in customer retention, CSAT, and NPS.

Bhanu Chopra, Founder and Managing Director of RateGain, stated, “Amarpreet brings extensive operational expertise and a strategic mindset that will be instrumental in strengthening our customer organization. His leadership will help us leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide.”

Amarpreet Singh added, “I am excited to join RateGain at a time when customer success is evolving into true value creation. I look forward to building trusted relationships and delivering meaningful outcomes with our global teams.”

Singh will be based in India and collaborate closely with RateGain’s global teams to enhance customer engagement and scale success across its AI-powered travel platform.